Refund policy

Kosterina Return Policy, Refunds & Exchanges

Hassle-Free, 30-day satisfaction guarantee

At Kosterina, we are committed to providing the highest quality products and ensuring your complete satisfaction. To support your wellness journey with confidence, we offer a hassle-free, 30-day satisfaction guarantee on purchases made directly through www.kosterina.com.

Eligibility

To be eligible for a refund, please ensure the following:

  • Your request is submitted within 30 days of the delivery date.

  • The item was purchased directly from kosterina.com.

  • You have your order number or proof of purchase available.

  • Our 30-day satisfaction guarantee is applicable to first-time orders only.

  • Refunds or replacements are limited to one product per customer or household 

Large order refunds: Refund requests on larger purchases will be reviewed individually. We may offer a partial refund or replacement and may ask for additional feedback before proceeding

Exclusions

  • Refunds are only available for purchases made directly through www.kosterina.com. Orders placed through Amazon, Whole Foods, or other retail partners are not eligible for refunds through our site. Please contact the retailer directly for assistance.

  • Please note that the cancellation of subscriptions do not qualify for refunds

Additional Refund Information

  • To initiate a refund, please contact our Customer Experience Team at hello@kosterina.com

  • Refunds are issued to the original payment method only.

  • Refunds typically process within 5–7 business days, depending on your bank or card issuer.

  • We cannot issue refunds to prepaid debit cards.

  • Any store credit, rewards, or other promotional discounts applied as a payment at the time of purchase are non-refundable.